Frequently asked questions

Q. How do I order without a credit card or inquiry about larger orders?

Ordering came be made on-line using a credit card (EBPI accepts Visa, Master Card and American Express) through our on-line services for some of EBPI’s products. If you or your company/institution is unable to purchase by credit card, please e-mail with your order requirements and a customer representative will prepare a sample invoice. This sample invoice will be used to allow your company or institution to prepare a Purchase Order to being the order process. Purchase Order numbers can then either be faxed (905.794.2338) or e-mailed ( to complete the order.

EBPI accepts the following payment methods

· Visa

· Master Card

· American Express

· US Check

· Wire Transfers

For larger order, please contact one of our representatives who will assist with ensuring you have the correct materials to preform your analysis. Pricing on bulk orders is subject to increased discounted rates based on the product line and volume required.

Q. I prefer to use a local distributor, is this possible.

Yes this is possible. EBPI currently works closely with various international distributors who import EBPI toxicity tests on a regular basis. To locate a distributor for your country, please e-mail with contact information as well as which product(s) you are interested in and our local distributor will be in-touch within a few business days with pricing and availability.

Q. How long does delivery take?

Once payment or a Purchase Order Number has been accepted by EBPI, products are typically shipped within 24-48 hours (please allow an additional 2-3 business days for bulk orders). Currently EBPI ships all of our toxicity tests and toxicity equipment via UPS Express (overnight delivery within Canada and the United States and 2-4 day delivery worldwide). EBPI Equipment, pipettes and plastics are subject to availability and may take 1-2 weeks for delivery. Non-temperature sensitive materials

Note: From time-to-time EBPI’s products encounter customs delays, though one of EBPI’s staff will work closely with UPS and international customs departments to ensure the shipments are delivered within a timely manner. EBPI’s kits have been designed to be shipped internationally. All reagents and organisms can withstand room temperature for up to 1-2 weeks, though it is recommended to store the reagents at the correct conditions upon delivery.

Q. Shipping and Storage Conditions

All EBPI toxicity tests include a temperature sensitivity sheet which outlines storage conditions; these conditions range from Room Temperature (20-25 degrees Celsius), Fridge (4 degrees Celsius) or Freezer (-20 degrees Celsius). EBPI’s products DO NOT require -80 freezers for storage of bacterial cultures, thus allowing our toxicity tests to be used in smaller laboratory facilities. During shipping, all EBPI toxicity tests are shipped in insulated containers containing ice packs to keep reagents and bacteria cool during shipping. If you prefer dry ice during the shipping process, this can be included for a small service fee.

Q. Warranty

EBPI warrants that, at the time of shipment, the products sold by it are free of defects in material and workmanship, and conform to company's specifications. Since actual experimental conditions prevailing at user's laboratory are beyond the control of EBPI or its representatives, EBPI makes no other warranty, express or implied, with respect to the products. Notification of any breach of warranty must be made within 120 days of delivery. The sole and exclusive remedy of the customer for any liability of EBPI of any kind, including liability based upon warranty (express or implied, whether contained herein or elsewhere) is limited to the replacement of the products or the refund of the invoice price of the products.

Q. I am not sure which assay(s) I will require?

Please contact or by phone at 905.826.TEST (Toll-free at 844.700.EBPI) and some one will be happy to assist with walking your through our various toxicity tests.